Mel Lambert the founder of Think Human, a consultancy that help organisations, government agencies and businesses to deliver better services to their customers and communities. Think Human was created out of Mel’s desire to help organisations and government agencies genuinely put people at the centre: to 'think human' in all that they do, from strategy development to service design.

Mel had 20 years experience working in the not-for-profit and government sectors in Australia and the UK where she held development and innovation leadership roles prior to setting up her own business in 2016. She is a qualified Prosci® and Tiny Habits® practitioner and an experienced facilitator, public participation practitioner, co-designer and strategist.